These Terms are a binding agreement between Esteve Castells Calpe, Barcelona, Spain, and the business or professional customer using Sunset Docs. By creating a workspace, purchasing a subscription, or using the service, the customer accepts these Terms.
1. Agreement and contract documents
These Terms incorporate the Privacy Policy, Data Processing Addendum, Refund and Cancellation Policy, Security page, and current Subprocessors list. An agreed written order may add commercial terms. If documents conflict, the order applies first, then the DPA for data-protection matters, then these Terms.
2. Business use and authority
Sunset Docs is provided for business and professional use. You confirm that you are at least 18, are not acting as a consumer, and have authority to bind the customer you represent. Mandatory rights that cannot legally be limited remain unaffected.
3. Accounts and workspace access
You must provide accurate account information, keep credentials confidential, and use a separate account for each person. You are responsible for invited members and activity performed through your workspace. Tell help@sunsetdocs.com promptly if you suspect unauthorised access.
4. The service
Sunset Docs provides a temporary document inbox with an upload portal and dedicated email address for receiving, checking, reviewing, and deleting documents. It is not a permanent archive, backup service, identity-verification service, electronic-signature service, or legal records repository.
5. Plans and trial
Plan allowances, active capacity, and maximum deletion periods are shown on the Pricing page. Workspace members are unlimited, subject to reasonable anti-abuse controls. Each subscription covers one workspace unless an order states otherwise.
The 14-day trial does not require a payment method and does not convert automatically. When it ends, new intake pauses until the customer selects a paid plan. Existing documents keep their deletion dates.
6. Fees, renewal, and taxes
Paid subscriptions are billed in advance monthly or annually and renew for the same period until cancelled. Prices exclude VAT and other applicable taxes unless stated otherwise. Stripe calculates tax from the billing information supplied at Checkout and issues the billing documents made available through the Customer Portal.
The customer must keep billing information current. We may pause new intake after reasonable notice if payment remains overdue. Expiry and deletion continue regardless of billing status.
7. Cancellation and refunds
The workspace owner can cancel through the Customer Portal. The portal shows when cancellation takes effect. Cancellation stops the next renewal but does not erase current documents or extend their deletion dates.
Fees are not refundable for partial periods, unused capacity, or a change of mind unless applicable law requires otherwise. We correct duplicate or erroneous charges. The Refund and Cancellation Policy states the full process.
8. Customer responsibilities
The customer is responsible for having a lawful reason to request each document, giving required privacy information, selecting an appropriate deletion period, limiting workspace access, responding to data-subject requests, and preserving records that law requires it to retain.
When the customer asks someone to send documents by email, it must provide its privacy information before the person sends anything. Sunset Docs cannot add that notice to a request sent outside the service.
9. Customer data
The customer and its licensors retain their rights in customer data. The customer grants us a limited, non-exclusive licence to receive, host, validate, scan, encrypt, display, transmit, and delete that data only as needed to provide, secure, and support the service, follow the customer's settings, and comply with law.
The customer confirms that it has the rights, authority, notices, and permissions needed to submit or request the data and to give us its instructions.
10. Acceptable use
Do not use Sunset Docs for unlawful activity, malware distribution, harassment, credential theft, unauthorised security testing, high-volume unsolicited email, or data you are not entitled to process. Do not bypass plan limits, probe another workspace, or interfere with the service.
Unless separately agreed in writing, do not submit passwords, authentication secrets, private keys, full payment-card data, children's data, criminal-conviction data, biometric data used for unique identification, or special-category data such as health information.
11. Temporary storage and deletion
Every document has a deletion date. Deleted or expired active documents are not recoverable through the service. The customer may delete documents earlier. Subscription cancellation, a failed payment, or plan expiry does not extend a document's deletion date.
Protected backup residuals expire through the 30-day backup cycle described in the Privacy Policy and DPA. Minimal non-content deletion and audit records may remain for 12 months.
12. Viewer, email, and scanning limits
View-only mode does not deliver the original file to the browser, but it cannot prevent screenshots, photographs, printing, or other reproduction. Email intake cannot remove copies held by a sender, recipient, email provider, or backup.
Validation and malware scanning reduce risk but cannot detect every harmful, malformed, forged, or misleading file. Sunset Docs does not verify the identity of a sender or the accuracy of a document.
13. Availability and support
We aim to operate the service reliably but do not promise uninterrupted or error-free availability. Maintenance, security work, provider failures, and events outside our reasonable control may affect access. Support is provided through the in-app support system and help@sunsetdocs.com with commercially reasonable response times.
14. Third-party services
The service depends on infrastructure, email, and billing providers identified on the Subprocessors page. Hosted Stripe pages and other third-party services are also governed by their own terms. We are not responsible for a third-party service the customer chooses to use outside Sunset Docs.
15. Data protection
The customer is normally the controller for documents submitted to its workspace, and Sunset Docs acts as processor under the DPA. For account, billing, support, and service-security data, the Privacy Policy applies. Using the service does not by itself make the customer compliant with the GDPR or another requirement.
16. Confidentiality
Each party will use the other's non-public business information only for this agreement, protect it with reasonable care, and disclose it only to personnel, advisers, and providers who need it and are bound by confidentiality. This does not cover information lawfully known without restriction, independently developed, public through no fault of the receiver, or required to be disclosed by law.
17. Intellectual property and feedback
We and our licensors own Sunset Docs, its software, design, trademarks, and documentation. These Terms give the customer a limited, non-exclusive, non-transferable right to use the service during its subscription. No other rights are granted.
We may use feedback without payment or restriction, but we will not identify the customer publicly without permission.
18. Suspension
We may suspend affected access where reasonably necessary for security, unlawful use, a material breach, or overdue payment. We will normally give notice and an opportunity to remedy unless immediate action is needed to protect the service, another person, or comply with law. We will lift the suspension when the cause is resolved.
19. Termination and account deletion
Either party may terminate for an uncured material breach after 30 days' written notice, or immediately if the breach cannot be cured. We may discontinue the service with reasonable notice and refund prepaid fees for the unused period.
Deleting an account cancels owned subscriptions and begins deletion of active workspace documents immediately. It cannot be undone. The customer must preserve any record it is legally required to keep before requesting deletion. Subscription cancellation alone follows the deletion dates already attached to the documents.
20. Export and switching
Before a document expires or an account is deleted, the customer can retrieve originals where the workspace owner has enabled that permission. A customer that needs a service-level export or help moving active customer data can contact support. We will provide a reasonable export in a commonly used, machine-readable format and switching assistance required by applicable law.
Deleted or expired document contents cannot be returned. We do not include internal security data, provider credentials, or material protected by our or another person's intellectual-property rights where applicable law permits that exclusion.
21. Warranties and disclaimers
We will provide the service with reasonable skill and care. Except as stated in these Terms, the service is provided as available. To the maximum extent permitted by law, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the service will prevent every copy, detect every harmful file, verify a person's identity, or make a customer compliant with law.
22. Liability
Neither party is liable for indirect or consequential loss, including lost profit, revenue, goodwill, opportunity, or data, to the extent permitted by law. Except for the exclusions below, each party's total aggregate liability under these Terms and the DPA is limited to the fees paid or payable for the service during the 12 months before the event giving rise to the claim. For a free trial, the cap is EUR 100.
These limits do not apply to fraud, wilful misconduct, gross negligence, death or personal injury, the customer's payment obligations, breach of confidentiality, infringement of the other party's intellectual property, or liability that applicable law does not allow the parties to exclude or limit.
23. Third-party claims
The customer will defend and indemnify us against a third-party claim caused by customer data, an unlawful instruction, or the customer's use of the service in breach of these Terms. We will give prompt notice, reasonable cooperation, and control of the defence, and no settlement may impose an admission or obligation on us without consent.
This clause does not apply to the extent a claim was caused by our breach, negligence, or wilful misconduct.
24. Changes to the service or Terms
We may change the service or these Terms for legal, security, operational, or product reasons. We will give at least 30 days' notice of a material adverse change to paid terms or core paid functionality, unless a shorter period is required by law or urgent security needs.
If the customer does not accept a material adverse change, it may cancel before the change takes effect and request a pro-rata refund of prepaid fees for the unused period. Non-material clarifications take effect when posted.
25. Events outside reasonable control
Neither party is responsible for failure or delay caused by an event outside its reasonable control, such as a utility or network outage, natural disaster, government action, labour dispute, epidemic, or provider failure outside its contractual control. The affected party must take reasonable steps to reduce the effect. Payment for service already provided is not excused.
26. Notices
We send operational and legal notices to the workspace owner's account email or through the service. The customer must keep its contact details current. Legal notices to us may be sent to help@sunsetdocs.com and to the address stated in the Legal Notice.
27. General
The parties are independent contractors. Neither party may assign this agreement without the other's consent, except to an affiliate or as part of a merger, reorganisation, or sale of substantially all relevant assets. We may use subcontractors and remain responsible where the agreement or law requires.
If a provision is unenforceable, the rest remains effective. Failure to enforce a right is not a waiver. These Terms, incorporated policies, and any order are the entire agreement about the service. English is the controlling version if a translation conflicts.
28. Governing law and jurisdiction
Spanish law governs these Terms. The courts of Barcelona, Spain have exclusive jurisdiction, subject to mandatory rights or jurisdiction rules that cannot be excluded. Either party may seek urgent protective relief in any competent court.
29. Contact
Sunset Docs is operated by Esteve Castells Calpe, Barcelona, Spain. General and legal enquiries: help@sunsetdocs.com. Privacy: [email protected]. Security reports: [email protected].