This policy explains trials, renewals, cancellation, and refund requests for Sunset Docs self-service subscriptions. A signed order may contain different billing terms.
1. Free trial
The 14-day trial does not require a payment card and does not convert automatically. When the trial ends, new document intake pauses unless the workspace owner starts a paid plan. Existing documents keep their deletion dates.
2. Subscription renewal
Monthly and annual subscriptions are billed in advance and renew for the same period until cancelled. The Customer Portal shows the active plan, renewal date, invoices, and available billing actions.
3. Cancellation
The workspace owner can cancel through the Customer Portal. The portal shows when cancellation takes effect. Cancelling stops the next renewal; it does not erase current documents or extend their deletion dates.
Deleting the account is different. Account deletion cancels owned subscriptions and starts deletion of active workspace documents immediately. It cannot be undone.
4. Refunds
Paid fees are generally not refundable for a partial billing period, unused capacity, failure to cancel before renewal, or a change of mind. This does not affect a right that applicable law does not allow us to exclude.
We will correct duplicate or erroneous charges. If we discontinue the service or terminate a paid subscription without cause, we will refund prepaid fees for the unused period. If the customer terminates after our uncured material breach, the same pro-rata refund applies.
5. Taxes and credit notes
Approved refunds are returned through the original payment method where possible. Stripe may issue a credit note or updated tax document. Tax treatment depends on the transaction and billing information; Sunset Docs does not provide tax advice.
6. Service problems
Contact support promptly if a paid feature is unavailable. We will investigate and try to restore the service. A service credit or refund is available only where required by law, agreed in an order, or stated in this policy.
7. Requesting a billing review
Open an in-app support ticket or email help@sunsetdocs.com with the workspace name, invoice reference, and reason for the request. Do not send payment-card details or documents. We may ask for information needed to verify the workspace owner.